Our Materials
Does Niahmi offer lab-grown diamonds?
Absolutely! Niahmi proudly provides lab-grown diamonds as a sustainable and ethical choice. Perfect for those who value eco-consciousness without sacrificing quality.
How do lab-grown diamonds differ from natural diamonds at Niahmi?
Lab-grown diamonds share the same physical, chemical, and optical properties as natural diamonds. The significant differences are their origins and environmental impact—lab-grown diamonds are crafted in controlled settings, reducing ecological damage and are more affordable.
Can Niahmi provide diamond not on their website?
We’re eager to meet your specific needs. Contact us directly, and we'll assist in finding the perfect diamond for you.
What types of gold does Niahmi offer?
Niahmi crafts jewelry in 18k yellow, white, and rose gold, ensuring both the luxury and durability of each piece. We can also customize your jewellery in 14k.
Do Niahmi diamonds have their certificate number laser inscribed?
Yes, every diamond above 0.5 is certified and will have their unique certificate number laser-inscribed on its griddle, ensuring traceability and peace of mind. You can contact us directly if you want your diamonds below 0.5 carat to be certified and laser inscribed.
Does Niahmi sell loose diamonds?
We focus on complete jewelry pieces and currently do not offer loose diamonds.
Is nickel used in Niahmi’s gold jewelry?
While nickel is a common alloy in 14k and 18k gold, we offer alternatives for those with sensitivities. Contact us to discuss your needs.
Are Niahmi’s diamonds ethically sourced?
Yes, all our diamonds are ethically sourced from suppliers complying with the Kimberley Process to ensure they are conflict-free. For more details, see Our Promise section.
Does Niahmi use recycled gold?
Yes, we prioritize recycled gold to reduce environmental impact, maintaining the same quality as newly mined gold. More information can be found in Our Materials section.
Does Niahmi offer jewelry in platinum and silver?
We craft custom jewelry in platinum, known for its durability and hypoallergenic properties. We do not currently offer silver in any of our jewellery.
Ordering and Payment
Does Niahmi have a retail store location?
Niahmi operates exclusively online, enabling us to offer more accessible prices across Canada. If you need to discuss options before purchasing, we're just a chat or email away or you can enjoy a virtual shopping experience tailored to your needs!
Does Niahmi provide customization for engagement rings?
Absolutely! We specialize in custom engagement rings designed to fulfill your dreams. Learn more about Our Custom Process here.
Can I get my Niahmi ring engraved or laser inscribed?
Yes, we provide complimentary engraving and laser inscription services. Just email us the details after placing your order, and we'll make your ring uniquely yours. Note engraved or laser inscribed jewellery cannot be returned.
What payment methods does Niahmi accept?
We accept a variety of payment methods including major credit cards, PayPal, Shop Pay, and Apple Pay.
Are my payment details secure when shopping online with Niahmi?
Absolutely. We use Shopify, a globally trusted platform, ensuring the highest standards of security with state-of-the-art encryption for all transactions.
Can I modify my order after placing it online?
If you need to make changes, please contact us immediately. We aim to accommodate requests before production begins.
I want a specific design but can't find it in Niahmi store. How can you help?
Challenge accepted! Share your design ideas with us, and our team will work to bring your vision to life. Request a free quote, and we'll respond within 48 hours with more details.
What if I ordered the wrong ring size?
No worries! We offer one complimentary resizing within the first year (excludes eternity bands which cannot be resized). Contact our customer service at connect@niahmi.ca for assistance. See our policy for more details here
Does Niahmi provide appraisal and insurance services?
While we don't provide insurance, we recommend contacting Jewelers Mutual for comprehensive insurance coverage tailored to your needs.
We do not offer appraisals internally but are happy to get your jewellery appraised through a third party for an additional charge. Please contact us to discuss further.
Does Niahmi offer any discounts?
We occasionally offer promotions and discounts. Keep an eye on our website or subscribe to our newsletter to stay informed about special offers.
How do I determine the correct ring size?
Visit our ring size guide here to find your correct size.
If you get your ring size wrong then we do offer one complimentary ring resize in first year.
Do Niahmi rings get rhodium plated?
Yes, our white gold rings are finished with rhodium plating for enhanced brightness and durability. If you prefer a different finish, just let us know, and we can adjust your order accordingly.
Shipping & Delivery
How long will it take to get my order?
Delivery times vary based on the complexity of your order and location. Typically, it takes 4-6 weeks from payment to shipment. We’ll provide a more detailed timeline once you place your order.
Will I need to sign for my shipment?
Yes, for the security of your purchase, we require a signature upon delivery. We use FedEx for all our shipments, ensuring reliable and secure transit.
Can I change my shipping address?
You can update your shipping address before your order has been dispatched. Please contact our team promptly to make any changes.
Does Niahmi charge for shipping?
Niahmi offers free shipping on all orders over $500. For orders under this value, there is a nominal charge of $30. See our Shipping Policyfor more information.
Can Niahmi accommodate a rush order?
Certain occasions just can’t wait. If you need your order expedited, please contact us directly to discuss the feasibility of a rush order. We will strive to meet your deadline.
Does Niahmi ship internationally?
Currently, Niahmi only operates and ships within Canada.
Can Niahmi provide discreet shipping to surprise my partner?
Absolutely! We offer discreet shipping options, including the possibility to pick up your order at a local FedEx center. Let us know your preference after you place an order, and we’ll arrange everything for a perfect surprise.
Returns & Warranty
What is Niahmi’s return policy?
Niahmi provides a 30-day return window for all items, which must be returned in their original, unused condition including all packaging and certifications. Please note that custom jewelry, engraved items, and pieces damaged or broken after receipt are not eligible for return. For further details, refer to our Return Policy.
How do I start the return process?
To begin a return, contact our customer service at connect@niahmi.ca. We will guide you through the process and discuss the necessary steps. Please note, returns are not accepted without prior communication with our team.
Do I have to pay for shipping when returning an item?
No, you do not need to worry about return shipping costs; Niahmi covers these.
How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item to confirm it meets our return conditions.
Can I exchange my purchase for a different item?
Due to the made-to-order nature of our jewelry, direct exchanges are not possible. You may return the original item and place a new order for the desired product.
Do you offer a lifetime warranty on your products?
Yes, Niahmi offers a lifetime warranty against manufacturing defects. This warranty does not cover normal wear and tear or damage resulting from misuse. For more comprehensive details, please see our Lifetime Warranty policy.
If I gift someone, can they claim the warranty?
Our lifetime warranty is non-transferable. Lifetime warranty needs to be claimed by original purchaser along with original receipt.
Customization
Does Niahmi take on customization projects?
Absolutely! At Niahmi, we specialize in bringing your unique visions to life through custom jewelry projects. We delight in personalizing your jewelry to celebrate the most important moments of your life. See Our Custom Process for more details.
What are Niahmi’s charges for a customization project?
The cost of customization varies based on the design's complexity and the materials chosen. We provide a detailed quote following your initial consultation to ensure transparency.
What is Niahmi’s process for customization?
Process of filling out this form starts the collaborative customisation process to design your one-of-a-kind ring. See Our Custom Process for more details.
Do I have to pay any advance for a customization project?
While obtaining an initial quote is complimentary, we require a non-refundable deposit of $150 before beginning detailed renderings. This deposit will be credited towards the final payment of your engagement ring.
How long will Niahmi take to complete a customization project?
Typically, customization projects take between 4 to 6 weeks from design approval to the final creation, depending on the design's complexity and the craftsmanship involved.
Can I return or exchange my customized ring?
Due to the bespoke nature of our work, we cannot accept returns or exchanges on customized pieces.
Are customized products covered under a lifetime warranty?
Yes, all customized products come with a lifetime warranty that covers manufacturing defects, ensuring your piece remains a timeless treasure. See our See our Lifetime Warranty policy for more details.
